Career Exploration: Guest Services

Certificate of Completion

Program #3P45043

The Guest Services Certificate is offered for students interested in developing the skills needed to work in Guest Services industries. Students take a series of courses to receive both a Guest Services Certificate and START Guestroom Attendant Certification. This program will support enrolled students in learning basic guest services skills and basic employment skills to support long-term success in the expansive hotel and resort environments throughout Orange County. Students graduating with a Guest Services Certificate will be prepared for many entry-level paid employment opportunities within the hospitality industry. These jobs include entry-level positions in the fields of Cottage or Room Attendant, Server, Lobby Attendant, Ticket Attendant, Usher, Bell Person, Doorman, Security, and Food Runner.

Course List
Code	Title	Hours
Required Core Courses (180 Hours)
WFPR 216	Career Exploration: Introduction to Guest Services	90
WFPR 217	Career Exploration: Guest Services Skills	90
Total Hours		180

Plan of Study

First Year
First Semester	Hours	Second Semester	Hours
WFPR 216	90	WFPR 217	90
	90		90
Total Hours 180

List of Courses

WFPR 216 Career Exploration: Introduction to Guest Services 90 Hours

This is an introductory course designed to familiarize students with basic assessments, skill knowledge, and techniques typical of entry-level Guest Services professions. Integrated field experience includes an exploratory survey of common hands-on and mechanized job tools and duties required for START Guestroom Attendant Certification.

WFPR 217 Career Exploration: Guest Services Skills 90 Hours

This course is designed to further develop knowledge of guest services required skills and vocational options. Integrated field experience includes hands-on training in the basic vocational skills and responsibilities required for working as a server, food runner, lobby or bell attendant, and entry-level housekeeper in a hotel or resort setting.