Google IT Support Professional Pre-Apprenticeship
Certificate of Completion
Program #3P43318
The Google IT Support Professional Pre-Apprenticeship certificate is designed for and aligned with Google’s IT Support certificate. Students who complete this certificate will be exposed to and become proficient in the IT Technical Support field. This certificate combines the necessary IT skills to make sound IT decisions, to troubleshoot and resolve IT-related issues. Students will gain valuable professional skills in customer service, trouble shooting, network protocols, cloud computing, windows operating system, Linux command line, systems administration, encryption algorithms and techniques. The certificate prepares students for entry into a formal apprenticeship program and/or other entry-level jobs as an IT/Computer Support Specialist.
| Code | Title | Hours |
|---|---|---|
| Required Core Courses (354 Hours) | ||
| CIST 100 | Information Technology (IT) Technical Support Fundamentals | 54 |
| CIST 105 | The Bits and Bytes of Computer Networking | 54 |
| CIST 110 | Operating Systems and Becoming a Power User | 54 |
| CIST 115 | System Administration and IT Infrastructure Services | 72 |
| CIST 120 | IT Security: Defense Against the Digital Dark Ages | 72 |
| Total Hours | 306 | |
Plan of Study
| First Year | |||
|---|---|---|---|
| First Semester | Hours | Second Semester | Hours |
| CIST 100 | 54 | CIST 115 | 72 |
| CIST 105 | 54 | CIST 120 | 72 |
| CIST 110 | 54 | ||
| 162 | 144 | ||
| Total Hours 306 | |||
List of Courses
CIST 100 Information Technology (IT) Technical Support Fundamentals 54 Hours
This course is the first of a series that aims to prepare students for a role as an entry-level IT Support Specialist. Students will be introduced to the world of Information Technology. Topics include: computer hardware, Internet and security, managing computer software, networking and security, understanding/installing operating systems, troubleshooting, and customer service.
CIST 105 The Bits and Bytes of Computer Networking 54 Hours
Prerequisite(s): CIST 100 Information Technology (IT) Technical Support Fundamentals
This course is part of a series that aims to prepare students for a role as an entry-level IT Support Specialist. In this course, students will learn a full overview of Computer Networking. Topics include: the fundamentals of modern networking technologies and protocols, and overview of the cloud, practical applications, and network troubleshooting.
CIST 110 Operating Systems and Becoming a Power User 54 Hours
Prerequisite(s): CIST 105 The Bits and Bytes of Computer Networking
This course is part of a series that aims to prepare students for a role as an entry-level IT Support Specialist. In this course, students will learn about the main components of an operating system (Windows, Linux, OS, etc.) and how to perform critical tasks like managing software and users and configuring hardware.
CIST 115 System Administration and IT Infrastructure Services 72 Hours
Prerequisite(s): CIST 110 Operating Systems and Becoming a Power User
This course is part of a series that aims to prepare students for a role as an entry-level IT Support Specialist. Students will learn infrastructure services that keep organizations up and running, typical cloud infrastructure setups,how to use industry tools to manage computers, user information, and user productivity.
CIST 120 IT Security: Defense Against the Digital Dark Ages 72 Hours
Prerequisite(s): CIST 115 System Administration and IT Infrastructure Service
This course is part of a series that aims to prepare students for a role as an entry-level IT Support Specialist. Students will learn about IT security concepts, tools, and best practices.