Airline Customer Services Associate in Science Degree
Division: Career Technical Education
PROGRAM CODE: 1S14040
Financial Aid Eligible
The Airline Customer Services Program provides students with a career path for attaining the communication skills, practical knowledge, and technical training necessary for pursuing a career as a reservations agent, gate agent, ticket agent, or customer services manager. Students completing this degree will develop an advanced understanding of the airline industry and the safety, security, and service requirements necessary to work in customer services for a major airline. To earn an Associate Degree students must complete:1) all major course requirements with a grade of C or better; (2) Cypress College Local General Education requirements or the California General Education Transfer Curriculum (Cal-GETC) requirements; (3) any elective courses to complete a minimum of 60 units; and, (4) have a minimum GPA of 2.0. At least 50% of all major course work must be completed at Cypress College. This degree requires 35 units in the major in addition to other graduation requirements. Courses that fulfill major requirements for an Associate Degree at Cypress College might not be the same as those required for completing the major at a transfer institution offering a Baccalaureate Degree. For information on specific university requirements, please consult with your counselor, or visit the Transfer Center.
| Code | Title | Units |
|---|---|---|
| Required Courses (27 units): | ||
| ATC 101 C | Introduction to Travel Careers | 3 |
| ATC 102 C | Career Communication and Portfolio | 3 |
| ATC 174 C | Destinations- Americas and Europe | 3 |
| ATC 175 C | Destinations Africa and Pacific | 3 |
| ATC 182 C | Cultural Tourism | 3 |
| or ATC 256 C | Crew Resource Management | |
| ATC 183 C | Customer Care: Airline/Travel | 3 |
| or ATC 274 C | Passenger Services and Safety | |
| ATC 192 C | Airline Reservations - SABRE | 3 |
| ATC 270 C | Airline Operations | 3 |
| ATC 271 C | Airport Operations | 3 |
| Electives: To complete all major course requirements, students must complete 8 elective units from the list below (if not already taken as a required course) (8 units) | 8 | |
| Homeland Security | 3 | |
| Aviation and Transportation Security | 3 | |
| Disaster Preparedness Response | 3 | |
| Private Pilot | 4 | |
| Cultural Tourism | 3 | |
| Customer Care: Airline/Travel | 3 | |
| Flight Simulator Private Pilot | 2 | |
| Crew Resource Management | 3 | |
| Passenger Services and Safety | 3 | |
| Public Relations | 3 | |
| Aviation and Travel Internship | 3 | |
| Independent Study | 0.5-2 | |
| Total Units | 35 | |
Program Student Learning Outcomes:
OUTCOME 1: A student who completes this program will be provided with a career path for attaining the communication skills, and practical and technical training necessary for pursuing a career as a reservations agent, gate agent, ticket agent, or customer services manager
https://www.curricunet.com/Cypress/reports/program_report.cfm?programs_id=1694